Have a question for us? If you can't find the answer below, send us an email to firstname.lastname@example.org. We love a chat!
SHOPPING & SHIPPING
What shipping options are available?
We have a number of options to get your new beauty BFFs to you safely.
|Free UK standard delivery on a £20 spend||2-3 working days (Tracked & signed for)||Free|
|UK standard delivery||2-3 working days (Tracked & signed for)||£3.75|
|UK express delivery - Order before 12pm||Usually delivered within 1 working day (Tracked & signed for)||£5.50|
|International delivery||3-7 working days (Tracked & signed for)||£20.00|
Shipping costs are displayed at checkout (customs charges not included.)
Due to Brexit new charges in regards to customs fees and VAT charges have now been put into place as items cross the border from the UK into the EU. You may be charged import VAT (estimated 20-27% of value), import duty (% depending on items orders) and a customs fee before being able to receive your parcel. You will have to pay on receipt of the parcel into the country, with payment to your local delivery company. These fees are not allocated or charged by Girls4Girls and unfortunately cannot be covered by us at this time.
Can I change, update or cancel my order once I've placed it?
Email us at email@example.com as soon as you can if you would like to cancel or change your order. We try to dispatch our orders as quickly as possible, but we’ll do our best to process your request if your order has yet to leave our warehouse.
How can I check the status of my order?
Go to your account page and all the details will be there, you’ll also get emails once your order has been confirmed and then again when its shipped with a tracking link to check the status of your delivery.
How long does it take to ship?
For UK based orders expect 3-5 working days for your parcel to be arrive if you’ve chosen Standard Delivery. If you want your parcel asap, we offer an Express Delivery option for orders placed before Midday. Then one of our carriers takes it from there…
Please note- due to the high volume of parcels being sent at this time Royal Mail are unable to guarantee these delivery times and some orders may take longer.
I'm having problems with the tracking.
Ooops… In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, reach out to us as soon as you can via firstname.lastname@example.org and we can give you an update!
How can I edit my shipping address?
If your order is shipping to an incorrect address, email email@example.com as soon as possible and we’ll do our best to change this for you. If you parcel has already left with our carrier it will unfortunately be delivered to the address as given on the order.
Can the delivery country be different from the billing country?
Unfortunately, no. In order for us to process & complete your order the country in the billing address must be the same as the delivery address.
What can I do if my payment is declined?
Here’s a few things to check: is your card’s billing details (such as the security code & billing address) exactly match what you’ve entered into our system.
If all this info is correct your card issuer may have declined your payment. Unfortunately they don’t tell us the reason for this, so it’s best to check with them before trying your card again. If none of these apply, please contact firstname.lastname@example.org and we’ll do our best to help!
Can I use multiple promo codes at checkout?
Sorry ☹ you can only use one promo code per order. If you’ve managed to hunt down two valid Girls4Girls promo codes, you’ll have to choose the one you want to use more…
What’s your returns policy?
If your item is damaged or not fit for use then please let us know and we will arrange for a refund or exchange.
To process your return, pop us an email at email@example.com letting us know your name, address & order number and we’ll help you place the return.
You will be refunded in full to your original form of payment. Unfortunately we will not refund postage costs unless the product you received was damaged or not fit for use. If you received any promotional or other discount when you paid, any refund will only reflect the amount you actually paid.
How long does it take to process a return?
Please allow 5-10 working days for your refund to be processed.
What should I do if I receive the wrong product?
Oops! If you received a product that looks completely different than the one you ordered, please send us an email to firstname.lastname@example.org outlining the problem, giving your order number + we’ll be in touch to sort this out for you.
PRODUCT & INGREDIENTS
Are you vegan?
Absolutely. All our products are completely vegan
Ok...but are you cruelty free?
Yes and yes again! We firmly believe there is no reason to test on animals and we're super proud to be Leaping Bunny approved. This means we've been independently audited by the Cruelty Free International organisation to make sure we meet their strict criteria. A global programme, Leaping Bunny requires cruelty free standards that go above and beyond the normal legal requirements.
The internationally recognisable gold standard when it comes to cruelty-free products, being part of the Leaping Bunny programme means that we stick to a fixed cut-off date policy + proactively monitor all of our suppliers. Our supplier monitoring system is also independently audited.
If you're keen to find out more about Cruelty Free International, Leaping Bunny or the Leaping Bunny criteria, please visit www.crueltyfreeinternational.org.
How can I find out more information about a product?
If you want any more information about any of our products, packaging, sourcing or otherwise just get in touch at email@example.com to talk to a member of our team.
Talk to a person!
None of your Q’s answered above? Send an email to firstname.lastname@example.org or get in touch with us on social + we can answer any questions!